- Fantastic Opportunity in a Dynamic NZ Owned Business
- High Performing, Passionate Team
- Christchurch Based
Computer Culture has a vision to be the best IT solutions provider for Canterbury SMEs by ‘Making IT Easy’. To be the best, we create an environment where we deliver cutting edge technology and innovative solutions to futureproof our rapidly expanding client base and ensure they perform at their best. For further information on this privately owned business go to: www.computerculture.co.nz
Christchurch based and reporting to the Service Manager, we are looking to appoint a Service Coordinator who will act as the main link between the Service Team and the customer, providing timely scheduling and management of workflow in a busy service delivery environment.
This role requires superior customer service and organisation, answering incoming customer requests and queries, determining the urgency of requests, creating tickets, assigning tickets from the dispatch board to the Service Team and monitoring their schedules. You will have a good overview of all products, services and how the business operates and continuously strive to provide quality solutions and create and maintain efficiencies in all areas. Additionally, you will liaise with the Sales Team regarding future work/projects to be assigned to the Service Team and coordinate after hours work.
To succeed in this role, you will need to have your finger on the pulse and by doing so, enable Computer Culture to deliver excellence. Computer Culture’s philosophy is that it is our people who have the solutions to the challenges our customers face. Together we can effectively engage with our customers, build strong relationships with them and provide quality solutions to their needs.
Skills and Experience
This broad and varied role requires a skilled Service Coordinator with a natural talent for establishing effective relationships with a wide range of internal and external stakeholders in an open, collaborative and approachable manner. To succeed in this role, you will be solutions and process focused, have good attention to detail and be a strong multitasker. Ideally you will have experience working in a busy service delivery environment and can demonstrate outstanding customer service and workflow management. You will be a quick learner with outstanding communication skills and drive to help achieve targets. Your key strengths will be your ability to build strong relationships and exceed customer expectations.
Computer Culture is very proud of its team culture, so of considerable importance will be your ability to be a team player, work well under pressure and deliver on your commitments.
This role has a strong emphasis on service excellence. If you feel you possess the above qualities and are drawn by the opportunity to work with a tight knit team in a modern environment, apply now by submitting your cover letter and CV by clicking on the appropriate ‘Apply’ button. Initial enquiries are welcome by phoning Lisa Wheeler on 03 345 8757 or David Clausen on 03 345 8762.
Applications close 5pm Friday 21 August 2020