Customer Services Team Leader
- Key Leadership and Customer Focused Role
- Opportunity to Make a Difference
- Christchurch Based
Nurse Maude is a well-known and highly regarded not for profit organisation providing nursing and homecare to some of the most vulnerable in our community. Established over 120 years ago, Nurse Maude provides services to more than 400,000 people each year, delivering over a million hours of district and specialist nursing, home support services, hospice and community palliative care and allied support. More information can be found on their website www.nursemaude.org.nz
Reporting to the Service Manager Homecare you will be ensuring the delivery of cost effective, high quality and timely customer service through leadership of the Customer Service Team. You will support and lead a team that is committed to meeting the needs and expectations of our customers, staff, stakeholders and the wider community as well as manage the day to day operations of the team who answer all incoming calls to Nurse Maude. You will drive and lead the culture of ‘first call resolution’ promoted within the team and referrals administration. You will be responsible for the team’s health safety and wellbeing, ensuring they are led and supported to exceed quality and contractual expectations. A focus on system and continuous improvement with a commitment to innovation and excellent customer service are a must for this role.
Your Skills and Experience
To succeed in this role you will have experience in a customer service leadership position and a proven history managing multiple staff. Experience developing a high performing call centre team to consistently achieve targets is a must. You will have a strong aptitude for the Microsoft Suite of software and the application of digital technology in improving efficiency and service levels. You’ll be passionate about continuous process improvement and able to drive significant change within an organisation. Your outstanding communication skills and ability to build and maintain strong relationships with both clients and staff will ensure you stand out, along with your ‘can do’ attitude and strong problem solving skills.
If you are a great leader with a passion for exceptional customer service, have a natural affinity for people and a genuine interest in our mission please submit your cover letter and CV by clicking the "Apply" button. Initial phone enquiries can be made to Sally Goldsmith on 03 345 8761 or Shayne Hooper 03 345 8758.
Applications close 5pm Wednesday 30 June 2021